1. What does Chase USA International Inc. do?
Chase USA International Inc. is a manufacturer and importer based in San Diego, California specializing in adult and children’s apparel, including undergarments, socks, outerwear, winter accessories, and lingerie, since 2005.
2. What is your shipping policy?
We ship nationwide from San Diego, CA, processing orders in 2-3 business days and an additional 2-5 days for delivery via UPS or FedEx. Call us for faster shipping options.
3. What payment options do you accept?
We accept payments through PayPal for credit and debit card transactions, or you can opt to pay by invoice after confirming product availability.
4. What is the minimum order amount, and how is sales tax applied?
We do not require a wholesalers account, reseller ID or tax ID to place an order. No sale tax applied. California only: please submit seller’s permit for tax exemption status.
5. How is my payment information secure?
Your payment data is processed through PayPal, so we don’t see your credit card information. PayPal secures your details and protects your purchases.
6. What is your return policy?
We do not accept returns or exchanges on bulk orders unless there is a defect in the product or an error in the order. Please inspect your order upon receipt and contact us within 7 days if there are any issues.
7. Do you offer dropshipping or sell individual items?
We provide dropshipping services—please inform us in advance. We only sell in bulk, with cases typically containing 24 pieces, and do not offer individual items.
8. Do you offer custom orders or private labeling?
Yes, we offer custom orders and private labeling options for businesses. Please contact us for more information.
For questions or concerns, email info@chaseusaint.com or call (619) 662-0130 during business hours, Tuesday to Friday, 10 AM to 5 PM PST. Se habla español.